op: upsert

titles_roles__c:
Job Area/Department:

● Agent & Client Experience

● Automation & Transformation

● Business Operations

● Chief Customer Officer

● Chief Experience Officer

● Chief Financial Officer

● Chief Information Officer

● Chief Operating Officer

● Contact Center Operations

● Customer Experience

● Customer Experience Strategy

● Customer Journey

● Customer Service

● Customer Support

● Digital Experience

● Employee Experience

● Enterprise Architect

● Finance

● Forecasting and Scheduling Analyst

● Infrastructure

● IT

● Operations

● Policyholder Services

● Procurement

● Quality Assurance Specialists

● Security / IT Security Officer

● Strategic Sourcing

● Vendor Management

● Workforce Engagement

● Workforce Specialist

seniority__c:
● Best:  C-Suite, VP, Director, Supervisor, Head of, Manager

● Better: N/A

● Good: N/A

sales_notes__c:
● No need to distribute leads across the 8 week campaign. Most (or all) leads can be delivered in December, if possible.

● Please include at least 115 leads from the attached ABM. The remaining 268 leads can be either from the ABM or LAL accounts based on the Target Profile.

● Competitors to exclude: NICE, Avaya, Verint, Genesys, Calabrio, Five9

industries__c:
● Best: Healthcare, Financial, Insurance, Retail

● Better: Telecommunications, Utilities

● Good: N/A

geo__c: US Only

company_size__c: ● Best:  1,000+ Employees ● Better: 500-999 Employees ● Good: N/A

pricing_model__c: CPL

layers__c: ABM

custom_questions_profiling__c:
Client is still finalizing options but the custom question will be something along the lines of:

Which best describes your current WFM Software?

	● OPTION 1

	● OPTION 2

	● OPTION 3

	● OPTION 4


titles_roles__c: IT, ITDM, IT Department

seniority__c: Manger +

industries__c: All Industries, with the exception of Education (NO Education)

company_size__c: 100-1000 Employees

layers__c: ABM;Intent;Nurturing: Inbox Plus