See Note 1 in additional requirements for details

See Note 1 in additional requirements for exact job titles

Even pace the leads

NOTE 1:

Even breakouts between CX/EX/Digital/WEM/Journey Management e IA New Fronteer Titles

AND

CCaaS nitch Titles / Functions / Roles around Operaciones, IT, Contact Centers, Purchasing, Collections, Claims, y Customer Service

For

CCaaS nitch Titles / Functions / Roles around Operaciones, IT, Contact Centers, Purchasing, Collections, Claims, y Customer Service please target:

Job Titles and Functions

1. Operations

Chief Operating Officer (COO) – Executive

VP of Operations – Executive

Director of Operations – Senior Management

Operations Manager – Mid-Level Management

Business Operations Manager – Mid-Level Management

Workforce Planning Manager – Mid-Level Management

Business Process Improvement Specialist – Individual Contributor

Service Delivery Manager – Mid-Level Management

2. IT (Information Technology)

Chief Information Officer (CIO) – Executive

VP of IT – Executive

Director of IT Infrastructure – Senior Management

IT Operations Manager – Mid-Level Management

Cloud Infrastructure Manager – Mid-Level Management

Solutions Architect – Mid-Level Management

DevOps Manager – Mid-Level Management

Systems Administrator – Individual Contributor

IT Support Specialist – Individual Contributor

IT Security Manager – Mid-Level Management

3. Contact Centers

Chief Customer Officer (CCO) – Executive

VP of Contact Center Operations – Executive

Director of Contact Center – Senior Management

Call Center Manager – Mid-Level Management

Customer Experience Manager – Mid-Level Management

Workforce Optimization Manager – Mid-Level Management

Contact Center Technology Specialist – Individual Contributor

QA (Quality Assurance) Manager – Mid-Level Management

Customer Engagement Specialist – Individual Contributor

Contact Center Agent – Individual Contributor

4. Collections

VP of Collections – Executive

Director of Collections – Senior Management

Collections Manager – Mid-Level Management

Debt Recovery Manager – Mid-Level Management

Collections Specialist – Individual Contributor

Accounts Receivable Manager – Mid-Level Management

Collections Agent – Individual Contributor

Billing Specialist – Individual Contributor

5. Claims

VP of Claims Operations – Executive

Director of Claims – Senior Management

Claims Manager – Mid-Level Management

Claims Processing Manager – Mid-Level Management

Claims Analyst – Individual Contributor

Claims Adjuster – Individual Contributor

Risk and Compliance Manager – Mid-Level Management

Claims Specialist – Individual Contributor

Claims Processor – Individual Contributor

6. Customer Service Departments

Chief Customer Officer (CCO) – Executive

VP of Customer Experience – Executive

Director of Customer Service – Senior Management

Customer Service Manager – Mid-Level Management

Customer Success Manager – Mid-Level Management

Customer Support Supervisor – Mid-Level Management

Customer Retention Specialist – Individual Contributor

Service Desk Manager – Mid-Level Management

Escalation Manager – Mid-Level Management

Customer Service Representative – Individual Contributor

Levels

Executive Level

Chief Officers (CXO) (COO, CIO, CCO)

Vice Presidents (VPs) (Operations, IT, Collections, Claims, Customer Service)

Senior Management

Directors (Operations, IT, Contact Centers, Collections, Claims, Customer Service)

Mid-Level Management

Managers (Operations, IT, Contact Centers, Collections, Claims, Customer Service)

Supervisors

Architects

Individual Contributors

Specialists (Collections, Claims, Customer Service, IT, Contact Center)

Analysts (Business, Claims, IT)

Agents (Customer Service, Contact Center, Collections)

Support Representatives

AND: For

CX/EX/Digital/WEM/Journey Management e IA New Fronteer Titles / Functions / Roles on Customer Experience, Employee Experience, E-commerce, Digital, Marketing, Finance, Human Resources, Innovation, Artificial Intelligence, Journey Management, and Workforce Engagement Management (WEM)

Job Titles and Functions

1. Customer Experience (CX)

Chief Customer Officer (CCO) – Executive

VP of Customer Experience – Executive

Director of Customer Experience – Senior Management

Customer Experience Manager – Mid-Level Management

CX Strategist – Mid-Level Management

Customer Insights Analyst – Individual Contributor

Customer Experience Specialist – Individual Contributor

2. Employee Experience (EX)

Chief People Officer (CPO) – Executive

VP of Employee Experience – Executive

Director of Employee Engagement – Senior Management

Employee Experience Manager – Mid-Level Management

Employee Well-being Manager – Mid-Level Management

Employee Engagement Specialist – Individual Contributor

HR Business Partner (EX-focused) – Mid-Level Management

3. E-commerce

Chief E-commerce Officer – Executive

VP of E-commerce – Executive

Director of E-commerce – Senior Management

E-commerce Manager – Mid-Level Management

Digital Merchandising Manager – Mid-Level Management

E-commerce Operations Analyst – Individual Contributor

E-commerce Marketing Specialist – Individual Contributor

4. Digital

Chief Digital Officer (CDO) – Executive

VP of Digital Transformation – Executive

Director of Digital Strategy – Senior Management

Digital Marketing Manager – Mid-Level Management

Digital Experience Manager – Mid-Level Management

UX/UI Designer – Individual Contributor

Digital Analyst – Individual Contributor

5. Marketing

Chief Marketing Officer (CMO) – Executive

VP of Marketing – Executive

Director of Digital Marketing – Senior Management

Content Marketing Manager – Mid-Level Management

Demand Generation Manager – Mid-Level Management

Product Marketing Manager – Mid-Level Management

Campaign Manager – Mid-Level Management

Marketing Automation Specialist – Individual Contributor

6. Finance

Chief Financial Officer (CFO) – Executive

VP of Finance – Executive

Director of Financial Planning & Analysis – Senior Management

Finance Manager – Mid-Level Management

Financial Analyst – Individual Contributor

Revenue Operations Manager – Mid-Level Management

Controller – Mid-Level Management

Treasury Manager – Mid-Level Management

7. Human Resources (HR)

Chief Human Resources Officer (CHRO) – Executive

VP of Human Resources – Executive

Director of Talent Acquisition – Senior Management

HR Manager – Mid-Level Management

Compensation and Benefits Manager – Mid-Level Management

Learning & Development Manager – Mid-Level Management

HR Business Partner – Mid-Level Management

HR Generalist – Individual Contributor

8. Innovation

Chief Innovation Officer (CIO) – Executive

VP of Innovation – Executive

Director of Innovation Strategy – Senior Management

Innovation Manager – Mid-Level Management

Innovation Consultant – Individual Contributor

Innovation Analyst – Individual Contributor

9. Artificial Intelligence (AI)

Chief AI Officer – Executive

VP of AI and Data Science – Executive

Director of AI Strategy – Senior Management

AI Engineer/Architect – Mid-Level Management

Machine Learning Engineer – Individual Contributor

Data Scientist – Individual Contributor

AI Solutions Consultant – Mid-Level Management

10. Journey Management

VP of Journey Management – Executive

Director of Customer Journey – Senior Management

Journey Orchestration Manager – Mid-Level Management

Journey Mapping Specialist – Individual Contributor

Customer Journey Analyst – Individual Contributor

Journey Optimization Manager – Mid-Level Management

11. Social Listening

VP of Social Media & Listening – Executive

Director of Social Media Strategy – Senior Management

Social Listening Manager – Mid-Level Management

Social Media Analyst – Individual Contributor

Social Media Engagement Specialist – Individual Contributor

Community Manager – Individual Contributor

12. Workforce Engagement Management (WEM)

VP of Workforce Engagement – Executive

Director of Workforce Engagement – Senior Management

Workforce Management (WFM) Manager – Mid-Level Management

Workforce Engagement Analyst – Individual Contributor

Employee Experience Manager (WEM-focused) – Mid-Level Management

Workforce Optimization Specialist – Individual Contributor

Levels

Executive Level

Chief Officers (CXO) (CCO, CPO, CFO, CMO, CHRO, etc.)

Vice Presidents (VPs)

Senior Management

Directors (CX, Employee Experience, E-commerce, Digital, Marketing, Finance, HR, Innovation, AI, Journey Management, Social Listening, WEM)

Mid-Level Management

Managers (CX, Employee Engagement, E-commerce, Digital Experience, Financial Planning, Marketing Automation, Social Listening, Journey Orchestration, Workforce Engagement)

Individual Contributors

Specialists (CX, E-commerce, Digital, Marketing, Social Listening, WEM)

Analysts (Finance, Journey, Innovation, Social Media, Digital)

Designers (UX/UI)

Engineers (AI, ML)

Community Managers (Social Listening)


Reference NOTE 1 in additional requirements section