op: upsert

titles_roles__c:
Core:

●Functions: Service, Customer Service, Support, Experience, Solutions, IT, Admin

●Titles: Director, Sr. Director, VP, SVP, EVP, President, ""Head of"", GM, C-Suite"

Field:

●Functions: Customer Service, Support, Experience, Solutions, Finance, IT

●Job Titles: Director, VP, Sr. VP, Manager, Sr. Manager, Lead, ""Head of"", C-Suite"

seniority__c:
70% Service Buyer

●VP of Service: Enhancing customer satisfaction, Streamlining service processes, Reducing response times, Maximizing agent efficiency, Improving resolution rates

●VP of Operations: Increasing Revenue, Reducing support costs, Transforming Customer Service from a cost center to a profit center while improving margins

●CIO/IT: Integrating customer service platforms, Unified Platform for service management, Cost reduction, Customer 360 for a holistic customer view, Modernizing Legacy Systems, Improving system reliability and security

30% Field Service Buyer

●New Logos - These are non existing Salesforce customers, who are becoming Salesforce customers by purchasing Field Service.

●Existing Service Cloud customers - This is the easiest path for existing Salesforce customers to expand into Field Service as they are already bought in on the Salesforce platform story etc, and if relevant it is a natural progression for them to invest in Field Service for consistency and tech stack simplicity.

industries__c:
Core: All, with largest footprint in FINS, MFG, HLS, CG, TMT

Field: All, with largest footprint in MAE, TMT, CBS, & PubSec

geo__c: India

company_size__c: ABM & Commercial - Enterprise Accounts (200 employees+)

pricing_model__c: CPL

custom_questions_qualifying__c: 1 Qualifying questions included